Terms of Service

These Terms of Service ("Terms") apply to your use of the Stellora Digital website and to the services we provide. By using this site or engaging us for work, you agree to these Terms. Individual projects are also governed by the written proposal or service agreement we provide for that work; where that agreement differs from these Terms, the signed agreement controls for that project.

1. Our services

Stellora Digital designs, builds, and manages websites and related business systems, including automation, SEO, integrations, hosting, and maintenance. The exact scope of any engagement is defined in a written proposal or service agreement.

2. Proposals, scope & quotes

Before work begins, you receive a clear scope and a fixed quote (or a defined range for open-ended work). Work outside the agreed scope requires your approval and may be billed separately. Custom development outside an included package is billed at $100/hour unless separately quoted.

3. Payment terms

• A 50% deposit is due before work begins.
• The remaining balance is due before launch.
• Larger projects may use milestone billing.
• Small jobs may be billed in full upfront.
• Payment plans are available on most projects when agreed in advance.
• Monthly services are billed automatically on a recurring basis.

Invoices and payments are handled through Stripe. Late or missed payments may pause work or ongoing services until the balance is resolved. Quoted prices do not include third-party costs (see below) unless a proposal explicitly says so.

4. Third-party services & costs

Third-party services — such as domain registration, hosting beyond what a care plan includes, Shopify subscriptions, premium plugins, CRMs, SMS, phone/voice usage, AI usage, email delivery, and premium stock assets — are separate unless a proposal explicitly includes them. Where practical, these accounts should be owned by you; we're happy to set them up and manage them on your behalf. Third-party services are governed by their own terms, which you are responsible for accepting.

5. Client responsibilities

• Provide content, access, and feedback in a timely manner.
• Ensure you have the rights to any text, images, logos, or other materials you provide to us.
• Maintain ownership of key accounts (like your domain) where practical.
• Keep your own copies of important credentials and content.

Delays in providing what we need may affect timelines. We're not responsible for delays caused by missing materials or approvals.

6. Intellectual property & ownership

Once a project is paid in full, the final website and deliverables produced for you are yours to use. Third-party components (such as themes, plugins, fonts, or stock assets) remain subject to their own licenses. We retain ownership of our pre-existing tools, code libraries, and general know-how, and of any general techniques we use across clients. Unless we agree otherwise in writing, we may display completed work in our portfolio and marketing.

7. Revisions

Each package includes a set number of revision rounds, described in your proposal. Additional revisions beyond those included may be billed at our standard rate.

8. Hosting & maintenance

Care plans are month-to-month and can be cancelled with reasonable notice. Normal hosting usage is included where applicable; unusually high traffic, storage, compute, or third-party usage may require an upgraded plan quoted separately. We do not offer "unlimited" hosting. If you cancel a care plan, responsibility for hosting, updates, backups, and security returns to you.

9. Third-party platforms

Projects built on platforms such as WordPress, Shopify, or WooCommerce depend on those platforms and their availability, terms, and pricing, which are outside our control. Your use of those platforms is subject to their terms of service.

10. Disclaimers

We take care to deliver quality work, but our services are provided "as is" and "as available" to the fullest extent permitted by law. We do not guarantee specific business outcomes, revenue, traffic, or search rankings. No legitimate provider can guarantee a #1 Google ranking, and we make no such promise. We do not warrant that the site will be uninterrupted or error-free at all times.

11. Limitation of liability

To the fullest extent permitted by law, Stellora Digital will not be liable for any indirect, incidental, special, or consequential damages, or for lost profits, revenue, or data. Our total liability for any claim arising out of or relating to our services is limited to the amount you paid us for the specific work giving rise to the claim.

12. Indemnification

You agree to indemnify and hold Stellora Digital harmless from claims arising out of materials you provide (including claims that they infringe someone's rights) or from your use of the deliverables in violation of law or third-party rights.

13. Termination

Either party may end an engagement in writing. If you end a project early, you are responsible for work completed up to that point, and deposits cover work already scheduled and performed. Sections of these Terms that by their nature should survive termination (such as payment obligations, ownership, disclaimers, and limitation of liability) will survive.

14. Governing law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. You agree that the state and federal courts located in California will have jurisdiction over any dispute that is not otherwise resolved.

15. Dispute resolution

If a dispute arises, we ask that you first contact us so we can try to resolve it informally and in good faith. Most issues can be sorted out with a conversation.

16. Changes to these Terms

We may update these Terms from time to time. When we do, we'll revise the "Last updated" date above. Continued use of our site or services after changes means you accept the updated Terms.

17. Severability & entire agreement

If any part of these Terms is found unenforceable, the rest remains in effect. These Terms, together with any signed proposal or service agreement, make up the entire agreement between us regarding your use of the site and our services.

18. Contact us

Questions about these Terms? Reach us at admin@stelloradigital.com.